You could get into customer services in the following way:

• start as a customer service assistant and working your way up to supervisor or team leader then to manager

Some employers may ask for qualifications in English and maths, others may consider your 'people skills' and work experience to be more important than academic qualifications. You may help your chances of promotion by gaining NVQ levels 2 and 3 in Customer Service whilst you are working as a customer service assistant.

What further training and development can I do?

You will usually be trained on the job by your employer.

Your training would  include work-based assessments for NVQ levels 2 and 3 in Customer Service

You could also progress towards general management qualifications from the Institute of Leadership and Management (ILM) or the Chartered Management Institute (CMI).

Click on the link below to view potential career paths...

http://careersadvice.direct.gov.uk/helpwithyourcareer/jobprofiles/JobProfiles?familyid=31&familyname=Retail%20Sales%20and%20Customer%20Service&code=-700757096

Top tip

Download and complete a Nital application form and return it to us staight away. We may be able to find you an apprenticeship position.