The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

 

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Why NITAL?

There are many reasons why you should work with us. Take a look at the fantastic companies we work with, the interesting apprenticeship vacancies we are advertising and the short courses we deliver. 

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Take the next step

Please take a look at our latest apprenticeship vacancies, but remember once these have been filled more will be added! If we don't currently have an apprenticeship vacancy that you are interested in please fill out our contact form.