The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Why NITAL?

There are many reasons why you should work with us. Take a look at the fantastic companies we work with, the interesting apprenticeship vacancies we are advertising and the short courses we deliver. 

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Take the next step

Please take a look at our latest apprenticeship vacancies, but remember once these have been filled more will be added! If we don't currently have an apprenticeship vacancy that you are interested in please fill out our contact form.