Coronavirus update from NITAL:

Following advice from the Government we can confirm that the NITAL Training Centre will be closed to all students from Monday 23rd March 2020. Staff will also be working remotely so should you need to get in contact please call 07483 912256

Better Customer Services Techniques

How many times has a negative phone call put you off a business? Have you become frustrated by ineffective communication. These are major issues many companies face in business. Reputation is everything! These courses are designed to provide the skills required to strengthen your company and its reputation. 

Register Interest

Better Customer Services Techniques

Course summary

Better Customer Services Techniques

Have you ever overheard staff conversations with customer that have made you cringe?

Have you ever recieved emails suggesting an unhappy experience with your company?

This course provides improvement techniques that enhance a positive customer experience. 

Duration: 1/2 Day Cost: £350 + VAT Course Code: CST Location: All the courses in this pack are designed to be delivered either at your site or at our facility in Kettering.

Better Customer Services Techniques

How many times has a negative phone call put you off a business? Have you become frustrated by ineffective communication. These are major issues many companies face in business. Reputation is everything! These courses are designed to provide the skills required to strengthen your company and its reputation. 

Register Interest